Privacy Policy.

Last Updated: March 2017


Personal Data We Collect

EnvokeIT collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a an account or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.

We also somtimes obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

  • Data brokers from which we purchase demographic data to supplement the data we collect.
  • Social networks when you grant permission to a EnvokeIT product to access your data on one or more networks.
  • Service providers that help us determine a location based on your IP address in order to customize certain products to your location.
  • Partners with which we offer co-branded services or engage in joint marketing activities, and
  • Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.

The data we collect depends on the products and features you use, and can include the following:

Name and contact data. We collect for some services your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. We collect for some services passwords, password hints, and similar security information used for authentication and account access.

Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

Device and Usage data. We collect for some services data about your device and how you and your device interact with EnvokeIT and our products. For example, we collect:

  • Product use data. We collect for some services data about the features you use, the items you purchase, and the web pages you visit.
  • Device, connectivity and configuration data. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers (such as the IMEI number for phones), regional and language settings.
  • Error reports and performance data. We collect data about the performance of the products and any problems you experience with them. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.
  • Support Data. When you engage EnvokeIT for support, we collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with EnvokeIT support, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.

Location data. We collect for some services data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.

Content. We collect for some services content of your files and communications when necessary to provide you with the products you use.

We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. If you enter our facilities, your image may be captured by our security cameras.


How We Use Personal Data

EnvokeIT uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, (2) to send communications, including promotional communications, and (3) for some products or services, to show advertising.

In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience.

Providing and improving our products. We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, including developing new features, research, and providing customer support. Examples of such uses include the following.

  • Providing the Products. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your product experiences based on the data we have about your activities, interests and location.
  • Customer support. We use data to diagnose product problems, and provide other customer care and support services.
  • Product activation. We use data - including device and application type, location, and unique device, application, network and subscription identifiers - to activate software and devices that require activation.
  • Product Improvement. We use data to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks in Bing to improve the relevancy of the search results, using usage data to determine what new features to prioritize, or using audio recordings from voice input features to improve speech recognition accuracy.
  • Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our security features and products can disrupt the operation of malicious software and notify users.
  • Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Communications. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active.

Advertising. Many of our products and service supports use of advertising. We share the data we collect with third parties so that they can select and deliver some of the ads you see on our sites and apps, as well as other sites and apps serviced by these partners. The ads that you see may be selected based on your current location, search query, or the content you are viewing. Other ads are targeted based on your likely interests or other information learned about you over time using demographic data, search queries, interests and favorites, usage data from our own sites and apps and the sites and apps of our advertisers and partners, and location data - which we refer to as "interest-based advertising" in this statement. To provide interest-based advertising, we combine cookies placed on your device using information that we collect (such as IP address) when your browser interacts with our websites. If you opt out of receiving interest-based advertising, data associated with these cookies will not be used. EnvokeIT does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you. You can opt out of receiving interest-based advertising from EnvokeIT by contacting us.